Effective Date: July 20, 2026
Privacy Policy for ThohuCRM
ThohuCRM (“ThohuCRM”, “we”, “our”, or “us”) is a Software-as-a-Service (SaaS) Customer Relationship Management platform developed and operated by Isleen Solutions Private Limited.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, products, integrations, and related services.
By using ThohuCRM, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Account Information
- Name
- Company name
- Business email address
- Phone number
- Billing information
- Subscription details
User Data
Information created, uploaded, or managed by customers within ThohuCRM, including:
- Leads
- Contacts
- Organizations
- Opportunities
- Activities
- Notes
- Tasks
- Documents
- Custom modules and fields
Customers remain the owners of their business data.
Integration Data
When you connect third-party services, we may collect information necessary to provide the integration, including:
- Facebook Lead Ads
- WhatsApp Business Platform
- Google Workspace
- Microsoft 365
- Payment gateways
- Other authorized third-party applications
Depending on the integration, this may include access tokens, account identifiers, page IDs, webhook events, or other technical information required to provide the requested functionality.
Technical Information
We automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Log files
- Session information
- Usage analytics
2. How We Use Your Information
We use information to:
- Provide and maintain the ThohuCRM platform
- Authenticate users
- Process subscriptions and billing
- Deliver customer support
- Synchronize data with connected services
- Improve product performance and security
- Detect fraud and unauthorized access
- Comply with legal obligations
- Communicate service updates and important notices
We do not sell your personal information.
3. Facebook Lead Ads Data
When you authorize ThohuCRM to connect to your Facebook Business assets, we may receive lead information submitted through your Facebook Lead Ads.
This information is processed solely to:
- Retrieve lead details from Meta
- Create or update CRM records
- Trigger workflows configured by you
- Notify authorized users within your organization
Lead information is processed only after authorization from the Facebook Page administrator.
We do not use Facebook lead data for advertising or marketing purposes outside the services requested by our customers.
4. Third-Party Integrations
ThohuCRM integrates with third-party platforms selected by our customers.
These services may include:
- Meta (Facebook)
- WhatsApp Business Platform
- Microsoft
- Payment providers
- Email providers
- Telephony providers
- Other approved integrations
Your use of third-party services is also governed by their respective privacy policies.
5. Data Security
We implement appropriate technical and organizational measures to protect customer information, including:
- Encryption in transit using HTTPS/TLS
- Role-based access controls
- Secure authentication mechanisms
- Regular backups
- Infrastructure monitoring
- Audit logging where applicable
While we take reasonable precautions, no method of electronic storage or transmission is completely secure.
6. Data Retention
We retain customer data for as long as necessary to provide our services or comply with legal obligations.
Customers may request deletion of their data or close their account at any time, subject to applicable contractual or legal requirements.
7. Data Sharing
We do not sell or rent customer information.
We may share information only:
- With service providers acting on our behalf
- When required by law
- To protect our legal rights
- With customer-authorized third-party integrations
8. International Data Transfers
Depending on the services used, your information may be processed in data centers located in different countries.
Where applicable, we implement appropriate safeguards to protect transferred information.
9. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to certain processing activities
- Request a copy of your personal data where applicable
Requests may be submitted using the contact information below.
10. Children’s Privacy
ThohuCRM is intended for business use and is not directed toward children under the age of 13 (or the minimum age required by applicable law).
We do not knowingly collect personal information from children.
11. Cookies
Our website may use cookies and similar technologies to:
- Maintain user sessions
- Improve website performance
- Remember user preferences
- Analyze website usage
You may manage cookie preferences through your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on this page with an updated effective date.
Continued use of our services after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or our data handling practices, please contact:
Isleen Solutions Private Limited
Website: https://thohu.com
Email: [email protected]
If you wish to request deletion of your personal data, please visit our Data Deletion page available on our website.
14. Meta Platform Compliance
If you connect your Meta (Facebook) account with ThohuCRM, you acknowledge that:
- ThohuCRM accesses only the permissions explicitly granted by you.
- Access tokens are used solely to provide the requested integration.
- You may revoke access at any time through your Facebook account settings.
- ThohuCRM complies with the applicable Meta Platform Terms and Developer Policies.